When people begin the study of communication, their attitudes vary anywhere from “I think this would be a very important class: it is important to understand the communication process if I want to improve the effectiveness of my communication,” to “What a waste of time. I’ve been communicating all my life. Do I really need to take a course to understand communication?”
Whether or not we take a course in communication, there is considerable value in trying to refine our understanding of communication. To demonstrate, I will present two class exercises. In describing the exercises, hopefully some of the jargon common in the communications discipline (for example, encoding, decoding, channel, and congruence) will become clearer, and you will be at least a little more sensitive to trying to verify the effectiveness of your everyday communication approaches.